Help Center
Welcome to Pikoras’s Help Center! Here, you’ll find answers to common questions about custom T-shirt printing, orders, shipping, and more. If you need further assistance, contact us at +62 819 2939 1689
Frequently Asked Questions (FAQs)
1. Ordering & Customization
Q: How do I place a custom T-shirt order?
A: Simply select your preferred T-shirt style, upload your design, choose size/color, and proceed to checkout. Ensure your design meets our file requirements (e.g., high-resolution PNG/JPEG, 300 DPI).
Q: Can I change my order after payment?
A: Due to fast processing, changes may not be possible once confirmed. Contact us immediately at [Support Contact] if you need adjustments.
Q: What design formats do you accept?
A: We recommend vector files (AI/EPS) or high-quality PNG/JPEG (300 DPI, CMYK for best print results).
2. Production & Shipping
Q: How long does production take?
A: Processing time is typically [1 business days] (excluding shipping). Rush orders may be available—contact us for details.
Q: What shipping methods do you use?
A: We ship via [JNE, J&T, POS Indonesia, etc.] with tracking. Delivery times vary by location:
Local (Indonesia): [1-2days]
International: [1-2 weeks] + potential customs delays.
Q: Can I track my order?
A: Yes! Once shipped, you’ll receive a tracking number via email/SMS.
3. Payments & Pricing
Q: What payment methods do you accept?
A: We accept:
Bank Transfer (BCA, Mandiri, BRI, etc.)
Credit/Debit Cards
E-Wallets (OVO, ShopeePay, DANA)
Q: Are there hidden fees?
A: No! The price at checkout is final. International customers may incur customs fees (paid separately).
4. Returns & Refunds
Q: What if my T-shirt has a printing error?
A: Contact us within 7 days with photos of the issue. If approved, we’ll offer a reprint or refund. See our Refund Policy for details.
Q: Can I return a custom T-shirt if I don’t like it?
A: Due to their personalized nature, custom items cannot be returned unless defective.
5. Contact Us
Still need help? Reach out via:
Email: CS@pikoras.com
WhatsApp: +62 819 2939 1689
Business Hours: [e.g., Mon-Fri, 9 AM–5 PM WIB]