Return Policy
At Pikora.com, we strive to deliver high-quality custom T-shirts that meet your expectations. Due to the personalized nature of our products, we have specific refund guidelines. Please read this policy carefully before making a purchase.
1. General Policy
Custom-made products are typically non-refundable unless there is a manufacturing defect or error on our part.
We do not accept returns or exchanges for:
-Change of mind or incorrect size selection.
-Minor color variations (due to monitor/screen differences).
-Delays caused by shipping carriers.
2. Eligibility for Refunds/Reprints
You may qualify for a refund or reprint only if:
✅ The product received has a printing error, misalignment, or major defect (not caused by customer-provided design issues).
✅ The wrong item was shipped (e.g., incorrect design or size as per the order confirmation).
✅ The product is damaged during transit (must provide photo proof within 7 days of delivery).
3. How to Request a Refund/Reprint
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Contact us within 7 days of delivery at [CS@pikoras.com] with:
-Order number
-Clear photos/videos of the issue.
- A brief explanation of the problem.
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We will review your claim and respond within 3-5 business days.
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If approved, we may offer:
-A free reprint (for minor defects).
-A partial/full refund (for major defects or irreparable issues).
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4. Non-Refundable Situations
❌ Customer-provided design errors (e.g., spelling mistakes, low-resolution images).
❌ Shipping delays (once the order leaves our facility, we rely on the courier).
❌ Color variations (due to screen settings or fabric dye differences).
5. Refund Processing
Approved refunds will be issued via the original payment method within 7-14 business days.
For bank transfers, ensure you provide the correct account details.
6. Shipping Costs for Returns
If a return is approved, customers may need to cover return shipping fees unless the error was ours.
7. Contact Us
For refund requests or questions, email CS@pikoras.com or message us at +62819-2939-1689