Terms of Service

Welcome to Pikora. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service ("TOS"). Please read these terms carefully before placing an order.

1. General Terms

     Our store operates under Indonesian law.

     By purchasing from us, you confirm that you are at least 18 years old or have parental consent.

     We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting.

2. Custom T-Shirt Orders

      Customers are responsible for providing accurate design files, colors, sizes, and other customization details.

      We are not liable for errors due to incorrect or low-resolution artwork submissions.

      Once an order is confirmed, changes may not be possible due to production timelines.

3. Payment & Pricing

     All prices are in IDR (Indonesian Rupiah) unless stated otherwise.

     Payment must be completed before production begins.

      We accept payments via [list accepted methods: Bank Transfer, Credit Card, OVO, ShopeePay, etc.]

4. Production & Shipping

     Processing Time: Custom orders typically take [1 business day] before shipping.

     Shipping: We ship via [JNE, J&T, POS Indonesia, etc.]. Delivery times vary by location.

      International Orders: Additional fees (customs, taxes) are the buyer’s responsibility.

5. Returns & Refunds

      Due to the custom nature of our products, we do not accept returns or exchanges unless there is a manufacturing defect.

       If there’s an error on our part, contact us within 7 days of delivery with photo proof for a refund/reprint.

       Wrong Address: Ensure your shipping details are correct. We are not responsible for misdelivered orders.

6. Intellectual Property

      Customers must own or have permission to use any designs submitted.

      We reserve the right to refuse orders with copyrighted/trademarked material without authorization.

7. Limitation of Liability

      We are not liable for delays caused by third-party shipping providers or unforeseen circumstances (natural disasters, strikes, etc.).

      Our liability is limited to the order value.

8. Governing Law

These terms are governed by the laws of Indonesia. Any disputes will be resolved in Indonesian courts.

9. Contact Us

For questions about these Terms, email us at: CS@pikoras.com or message us at +62 81929391689